Returns and Exchanges

Unopened and unused items may be returned within 14 days unless the product details page states otherwise. Products must be returned with packaging in the same condition as when received.

Opened items are not eligible for return. This includes items removed from their original packaging or showing visible signs that the package has been opened.

A defective product contains a manufacturing flaw, such as broken or missing pieces out of the box, a wobbly base, or immovable or broken joints. Imperfect box condition and minor paint imperfections are not considered defects.

Used products, or products damaged or missing pieces due to customer handling, are not covered. Contact us within 14 days of delivery for an exchange, replacement part, or refund when a replacement is unavailable. We may request photos to assess the issue.

If a return is caused by our error or a damaged or defective product, we cover return shipping when you use a return option we provide, such as a prepaid label. Self-arranged returns are your responsibility and are not reimbursed; we are not responsible for packages lost or damaged in transit.

For other returns, you are responsible for all return shipping costs.

Refunds are issued after the return is received and processed, using the original payment method whenever possible. If that is not possible, store credit may be issued.

After a refund is issued, processing times may vary: credit cards typically take 3–5 business days, PayPal timing depends on the original funding source, and store credit is generally available immediately.

Refused shipments are treated as returns, and applicable return costs may be deducted from the refund. If a shipment is returned because of an incorrect address or another customer-provided delivery issue, we will contact you about reshipping. Return and reshipping costs must be paid before reshipment.

We typically do not charge restocking fees, but we reserve the right to do so when returned shipments contain missing, damaged, or opened items, when merchandise is inspected by customs, or when a return is received outside the stated return window. Our Customer Service team will contact you about any concerns before a refund is issued.